Cognizant

✓ PROS

Managed delivery, customer escalations, account governance, team utilization, and service improvement initiatives. Good exposure to large client delivery management.

✕ CONS

Stakeholder pressure is high and internal reporting can be heavy.

✓ PROS

Support role gave exposure to user issues, ticketing tools, SLA discipline, and troubleshooting across enterprise applications.

✕ CONS

The work can become repetitive if there is limited opportunity to move into development or automation.

✓ PROS

Worked with client stakeholders to gather requirements, document user stories, support UAT, and coordinate with development teams.

✕ CONS

Requirement changes late in the cycle create rework for both BA and engineering teams.

✓ PROS

Handled network monitoring, incident response, change windows, and client coordination. Good exposure to infrastructure operations.

✕ CONS

Night shifts and weekend change windows can be tiring.

✓ PROS

Worked on security monitoring, incident review, vulnerability tracking, and compliance reporting. Good long-term domain for career growth.

✕ CONS

Shift-based monitoring and urgent incidents can impact work-life balance.

✓ PROS

Good exposure to banking and insurance systems, COBOL, JCL, batch jobs, and production support. Stable domain with large clients.

✕ CONS

Technology can feel legacy-heavy and internal movement to modern stacks may be difficult.

✓ PROS

Worked on catalog items, workflows, incident/change modules, client scripts, and integrations. Good market-relevant skillset with enterprise demand.

✕ CONS

Workflow requirements change frequently when process owners refine approvals.

✓ PROS

Handled Oracle ERP support issues, report checks, data corrections, user access, and coordination with business users. Good exposure to ERP operations.

✕ CONS

ERP support can become repetitive when permanent fixes are not prioritized.

✓ PROS

Worked on PL/SQL, packages, reports, data fixes, and production support for enterprise applications. Strong learning for database fundamentals.

✕ CONS

Late-night production issues can happen when business-critical jobs fail.

✓ PROS

Worked on Apex, LWC, flows, permissions, and integration support for CRM projects. Good learning when the project has implementation or enhancement work.

✕ CONS

Some projects are more support-heavy than development-heavy.