Order to Cash Operations Specialist

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Specialist
Qualifications:BCom
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Key Responsibilities: Manage and Process open Deductions • Review, validate, and process customer deductions (pricing, trade promotions, logistics, etc.). • Partner with AR and Sales teams to resolve invalid deductions and recover revenue. • Track aging deductions and perform root cause analysis for repetitive issues. • Maintain deduction tracker and ensure proper documentation for audit readiness.
What are we looking for? • Lead daily O2C operations and ensure SLA/KPI achievement across assigned processes. • Support transition and stabilization of new processes or markets. • Perform detailed root cause analysis and recommend corrective actions. • Create productivity trackers, dashboards, and standard operating procedures (SOPs). • Act as a single point of contact for client queries and escalations. • Share best practices and automation opportunities to streamline and improvise process • Mentor Team Leads and Analysts for skill and performance enhancement. Team Lead 0-12 years of experience • Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms. • Ability to multitask and manage time efficiently. • Analytical thinking and attention to detail. • Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application. • Experience working on ERP systems (SAP, Oracle, Workday, or similar). • Excellent communication and stakeholder management skills. • Strong analytical, problem-solving, and decision-making abilities. • Ability to manage cross-cultural teams in global environments. • Advanced Excel and Power BI reporting skills preferred. • Familiarity with automation tools is an advantage.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts