Order to Cash Operations Assoc Manager

Skill required: Order to Cash - Billing and Revenue Management
Designation: Order to Cash Operations Assoc Manager
Qualifications:CA Inter
Years of Experience:12 to 15 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is accountable for end-to-end commercial governance from contract interpretation through accurate billing, revenue recognition support, dispute management, and compliance. This leader ensures the organization bills right, on time, every time, protects margin, reduces leakage, strengthens controls, and delivers a predictable customer experience across complex contract structures (fixed fee, T&M, consumption/usage-based, milestones, hybrid). This role typically partners closely with Sales, Legal, Deal Desk, Finance/Controllership, Revenue Accounting, Delivery/Operations, Customer Success, and Collections. Zero/near-zero billing defects and improved "first-time-right" invoice accuracy Reduced billing cycle time (contract-to-invoice, invoice-to-cash handoffs) Controlled revenue leakage through strong contract governance & change control Fewer disputes and faster resolution; improved customer satisfaction Strong audit readiness (SOX/internal controls), clean reconciliations, documented SOPs Better forecasting and transparency via dashboards, aging, and revenue/billing analytics High-performing team with clear accountability, skills, and succession plan Contract Governance & Interpretation Own contract onboarding from signature to operational readiness: Validate commercial terms (pricing, billing frequency, milestones, indices, taxes, PO requirements, payment terms, acceptance criteria). Translate legal/contract language into billing rules and operational playbooks. Billing Operations (Invoice Accuracy & Timeliness) 2) Lead day-to-day billing operations for all assigned portfolios: T&M billing (timesheets/approvals), fixed fee billing, milestone/acceptance billing, usage-based billing. Ensure completeness of billable items: services, pass-throughs, taxes, credits, adjustments.
What are we looking for? Ability to manage business end to end including: Revenue Assurance & Financial Controls (SOX / Audit Readiness) Ensure billing aligns with finance policies and supports revenue recognition processes: Coordinate with Revenue Accounting on recognition triggers (acceptance, delivery evidence, milestones). Own reconciliations and controls: Contract vs billed vs revenue vs cash mapping; unbilled and deferred revenue reviews. Aging of unbilled, billing backlog, WIP where applicable. Maintain robust documentation for audits: SOPs, control evidence, sign-offs, and audit trails in systems (ERP/CRM). Deliverables: Control matrices, reconciliation packs, audit evidence repositories, compliance dashboards. Functional Strong knowledge of: Contract structures, pricing models, billing triggers, change orders/CRs Order-to-Cash cycle, invoice compliance, and dispute management Financial controls, audit evidence, and reconciliation discipline Leadership Executive communication, influencing, and negotiation High ownership, attention to detail, and risk-based decision making Ability to lead under tight timelines (month-end) and manage escalations Analytical / Systems Advanced Excel; dashboards and reporting mindset Experience with systems such as SAP/Oracle/NetSuite, Salesforce, ServiceNow, billing tools, customer portals Data-driven process improvement; automation orientation Qualifications & Experience (Typical) Bachelor s degree required (Finance, Accounting, Business preferred); MBA/CA 12—18+ year s experience in contract management, billing, 02C, revenue operations, or finance operations Experience managing large teams and complex client portfolios Exposure to SOX/internal controls and audit readiness preferred Key KPls / Performance Measures Invoice accuracy / First-pass yield (%) Billing timeliness (cycle time; on-time billing rate).
Roles and Responsibilities: A. Contract Management Responsibilities Review new deals, SOWS, MSAs, amendments for billing impact. Translate legal/commercial language into billing rules and operational requirements. B. Billing Responsibilities Billina Setup & Configuration Governance Ensure correct customer setup. Accuracy Own invoice generation, validation, approvals, and dispatch. Ensure correct application of taxes, FX, minimums, proration, and contractual credits. Adjustments & Credits Approve credit notes, rebills, and corrections with full audit trail and justification. Ensure compliance with delegation of authority (DoA). Dispute / Query Management Define workflow for billing disputes: triage, investigation, resolution, root cause elimination. Monitor dispute aging, prevent recurrence, and improve first-time-right billing. Period Close Support Partner with Finance for accruals, revenue true-ups, and billing-to-revenue reconciliations. Provide billing evidence and reports for month-end/quarter-end close. C. Controls, Compliance & Audit Responsibilities SOX / Internal Controls Maintain controls around billing approvals, master data, rate changes, and revenue recognition inputs. Audit Readiness Ensure traceability from contract pricing — invoice — GL posting (where applicable). Lead audit walkthroughs, sampling support, evidence collection, and remediation actions. Risk Management Identify operational and commercial risks (e.g., non-standard pricing, manual billing dependency). Build mitigation plans and governance to reduce dependency on individuals/manual steps. D. Operational Excellence & Transformation Process Standardization Define SOPs, playbooks, and standard templates for contract interpretation and billing checks. Metrics & Performance Management Own KPI dashboard: Billing accuracy % / First-Time-Right, Dispute rate and dispute aging, On-time billing 96, Revenue leakage recovery, Credit note rate, Cycle time from usage, close to invoice. Automation & Systems Enhancement Drive automation (billing validations, exception rules, workflow approvals). Partner with IT/Product teams for system fixes and improvements. Continuous Improvement Run root cause analysis on top billing defects. Implement preventive controls and reduce "firefighting." E. People Leadership Lead managers/team leads across contract operations and billing execution. Ensure training, cross-skilling, and backup coverage for critical process.