Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP CX Sales Cloud C4C
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The SAP CX Sales Cloud (formerly SAP Cloud for Customer – C4C) Lead will be responsible for leading the design, implementation, and support of SAP Sales Cloud solutions. The role focuses on lead-to-opportunity, opportunity-to-order, account and contact management, sales forecasting, territory management, customer engagement, mobile sales enablement, and CRM transformation initiatives while ensuring seamless integration with SAP S/4HANA and other CX solutions.

Roles & Responsibilities:
. Should be having Positive attitude
. Should be open for learning
. Should be proactive in taking up task till its closure
. Should be having good team spirit & collaboration skills
. Should be having good communication skills
. Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project

Professional & Technical Skills:
-CRM & Sales Transformation Solution Design
-Lead-to-Opportunity Process Design
-Account & Territory Management Framework
-Sales Forecasting & Analytics Design
-Functional Specifications
-Integration Design Documents
-Test Scripts & UAT Sign-off
-Data Migration & Cutover Strategy
-Go-Live & Hypercare Support Plans
-Training & Knowledge Transfer Documentation

Additional Information:
- The candidate should have minimum 5 to 8 years of experience in SAP CX Sales Cloud C4C.
- This is a client onsite project and will be operated exclusively from the client's location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site.
- A 15 years full time education is required.