Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations, SD-WAN Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments.
This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
Network Infrastructure Management
-Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure.
-Monitor network performance, availability, and capacity to ensure optimal service delivery.
-Troubleshoot complex network issues and perform root cause analysis.
-Participate in network upgrades, migrations, and infrastructure transformation projects.
-Maintain network documentation, diagrams, SOPs, and operational procedures.
Fortinet SD-WAN
-Deploy, configure, and manage Fortinet Secure SD-WAN solutions.
-Configure and support:
-SD-WAN Policies
-Dynamic Path Selection
-Application Steering
-Site-to-Site VPNs
-IPSec Tunnels
-Internet Breakout Policies
-Monitor WAN performance and optimize traffic routing.
-Troubleshoot SD-WAN and connectivity-related issues across multiple sites.
-Implement security policies and integrate SD-WAN with enterprise security controls.
Routing & Switching
-Configure, support, and troubleshoot enterprise routing and switching environments.
-Hands-on experience with:
-BGP
-OSPF
-EIGRP
-VLANs
-STP/RSTP/MST
-HSRP/VRRP
-ACLs
-QoS
-NAT
-Support branch, campus, and data center network environments.
-Perform network performance tuning and capacity planning.
Cisco Meraki Wireless
-Deploy and manage Cisco Meraki Wireless solutions.
-Configure and support:
-Meraki MR Access Points
-Wireless SSIDs
-Guest Access Solutions
-RF Optimization
-Wireless Security Policies
-Monitor and troubleshoot wireless performance and connectivity issues.
-Manage wireless environments through the Meraki Dashboard.
-Conduct wireless surveys and optimization activities when required.
Operations & Support
-Participate in incident, problem, and change management processes.
-Provide L2/L3 support for network-related incidents and service requests.
-Work with vendors and service providers for issue resolution and escalations.
-Ensure compliance with security and operational standards.
-Support planned maintenance and after-hours activities when required.

Professional & Technical Skills:
Technical Skills
-Strong hands-on experience with Fortinet SD-WAN solutions.
-Solid understanding of Routing & Switching technologies and protocols.
-Experience managing Cisco Meraki Wireless environments.
-Good knowledge of:
-TCP/IP
-DNS
-DHCP
-NAT
-VPN Technologies
-Network Security Fundamentals
-QoS and Traffic Engineering
-Experience using network monitoring and troubleshooting tools.

Preferred Skills
-Experience with FortiGate Firewalls.
-Exposure to Cisco Switching and Wireless technologies.
-Knowledge of Network Access Control (NAC) solutions.
-Understanding of cloud networking concepts (AWS/Azure).
-Basic scripting knowledge (Python, PowerShell, or Ansible) is an advantage.

Preferred Certifications
Fortinet Certified Professional (FCP) / NSE Certifications
Cisco CCNA or CCNP Enterprise
Cisco Meraki Solutions Specialist Certification
ITIL Foundation (Preferred)

Additional Information:
- The candidate should have minimum 5-8 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- 15 years of full-time education is required.