ISSRRN0001640 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Manage data retention practices to comply with organizational standards and policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication. Advanced proficiency in customer service. Intermediate proficiency in incident management. Beginner proficiency in process improvement.