RRN00016062 - Infra Tech Support Practitioner Copy 03

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. Join us in creating a positive impact and growing your skills in an encouraging setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Implement and uphold data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication skills. Beginner proficiency in incident management. Intermediate proficiency in customer service. Beginner proficiency in process improvement.