ISSRRN0001088 - Infra Tech Support Practitioner Copy 02

THE WORK: Discover the opportunity to engage deeply with Service Desk Management. You will perform independently and grow to become a subject matter expert while actively contributing to discussions and offering solutions to work-related challenges. This role will allow you to develop your expertise in Service Desk Management in a supportive and collaborative environment. We look forward to welcoming your enthusiasm and fresh perspectives. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication. Beginner proficiency in customer service. Intermediate proficiency in critical thinking. Beginner proficiency in time management.