ISSRRN000992 - Infra Tech Support Practitioner

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective. • Ensure production systems are available and operating according to defined Service Level Agreements. • Drive incident and outage resolution with clear and timely communication. • Facilitate the restoration of service to the production environment efficiently. • Establish and maintain disaster recovery procedures to safeguard operations. • Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: • Beginner proficiency in Service Desk Management. • Beginner proficiency in Service Desk Voice Support. • A minimum of 1 of experience in relevant related skills. • Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: • Intermediate problem solving skills. • Beginner customer service skills. • Intermediate communication skills. • Beginner analytical thinking skills. • Beginner multitasking skills.