RRN00015911- Infra Tech Support Practitioner

THE WORK: Discover new opportunities to collaborate and contribute to important decisions while providing solutions to challenges that arise within and across multiple groups. You will engage with various teams and support collective efforts to perform effectively. This role will involve sharing expertise and guiding others to make informed decisions. We look forward to welcoming someone who is eager to make a meaningful impact and grow alongside us. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear communication throughout the process. Facilitate the restoration of services to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Oversee data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Advanced communication skills. Beginner knowledge of incident management. Intermediate organizational skills. Advanced analytical thinking.