GN-I&E- Life Science – Commercial - Patient Services

Accenture | Industry and Enterprise Life Science

•           Management Level: 09,11

•           Location: Bangalore/ Gurgaon/Hyderabad/Mumbai/Chennai/Pune

•           Must have skills: • Good to have skills: Core LS consulting

Patient Services Solutions – Life Sciences and Health specialist

Join our team in Strategy & Consulting to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across Life Sciences Industry.

Practice: Life Sciences & Health, Industry Consulting, Global Network I Area of Work: Commercial (Patient Services) | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 3-6 years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

As a part of the Accenture Life Sciences practice, our 4000+ practitioners across the globe, help our clients make a meaningful impact on patients’ lives through New Science, novel medical technologies and better collaboration.

Together, let’s deliver more effective, affordable and personalized patient outcomes. In this practice, you’ll help drive our Life Sciences clients’ CRM strategy and transformation efforts, including:

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• Patient Services & Engagement: Design best-in-class patient services programs, map user personas, enhance patient & HCP engagement, and optimize workflows & case management for patient support managers, nurse educators, adherence specialists, and field reimbursement managers
• CRM Transformation: Design, configure, and drive end‑to‑end delivery of large‑scale patient services implementations on Salesforce Life Sciences Cloud and Salesforce Health Cloud
• Agentic AI Integration: Embed Agentic AI capabilities into client platforms and workflows, translating early-stage ideation into a next-generation solution that deliver realized business value
• Project Delivery: Lead key modules and workstreams across implementation including requirements gathering and business process design – from discovery workshops through to UAT & go-live
• Business Development: Co-lead proposals, business development efforts and coordinate with account teams to create outcome-based solutions & deliverables
• Thought Leadership: Develop accelerators, assets and methodologies, points-of-view, industry research, or white papers that elevate the patient services practice
• undefinedBring your best skills forward to excel in the role:Industry expertise with a global top pharmaceutical, medical devices or biotechnology firmFamiliarity or expertise with assets or tools in business consulting such as issue trees, implementation frameworks, diagnosis tools like client questionnaire and analysis, operating model, business process mapping, and so onGood functional and patient services knowledge with relevant project experienceMake presentations wherever required to a known audience or client on functional aspects of their domainShould have worked with multi-functional teams and cross-functional stakeholdersAbility to solve complex business problems and deliver client delightStrong writing skills to build point of views on current industry trendsStrong program management skillsGood analytical and problem-solving skills with an aptitude to learn quicklyGood communication, interpersonal and presentation skills Read more about us.Recent Blogs Your experience counts!MBA from Tier-1 B-SchoolsOr a postgraduate degree with rich experience of working in a Life Sciences patient services consulting spaceHands-on involvement in at least one full-cycle Salesforce Life Sciences Cloud or Health Cloud CRM implementation, from requirement gathering through go-live2-4 years of patient services CRM consulting experience; at least 2 years of experience in Life Sciences Industry is mandatoryLife Sciences Multi-Channel Commercial, Customer Engagement or Patient Services experience is preferableMust have experience working in 3-5 below-mentioned areas:Patient services | Patient journey mapping | multi-channel engagement | CRM design | Cross-platform integration and innovation | Data management | Salesforce Life Sciences Cloud or Salesforce Health Cloud | Field Reimbursement Manager | Digital and Web analytics | Patient Engagement strategy | Patient adherence programs | Connected Care | Digital operating model | Patient Services Program launch strategy | CRM Migration | Agentic AI | Agentforce | Business Analyst | Functional Lead What’s in it for you?·       An opportunity to work on transformative projects with key G2000 clients·       Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies·       Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional·       Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities·       Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting:Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network  | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.