Health Operations Specialist

Skill required: Membership - Life Sciences Regulatory Operations
Designation: Health Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.
What are we looking for? Candidates with 9 to 13 years of experience in Provider / Member / Claims / Credentialing or overall Healthcare domain. Strong people management skills, with experience handling 70+ employees. Proven client-facing experience. Educational qualification: Any degree except PG or B.Tech. Excellent communication skills (clear and effective verbal and written communication). Strong analytical skills. Good comprehension skills. Candidate must be based in Chennai and within the transport boundary. Willingness to work night shifts. Ready to work from office on a daily basis. • Perform analysis and resolve low-complexity issues. • Day-to-day interactions will be primarily with peers within Accenture, before escalating updates to supervisors. • Limited exposure to clients and/or Accenture leadership. • Receive moderate-level instructions for daily tasks and detailed guidance for new assignments. • Decisions made will impact own work and may occasionally impact the work of others. • Work as an individual contributor within a team, with a clearly defined scope of responsibility. • This role may require working in rotational shifts.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts