Health Operations Manager

Skill required: Membership - Life Sciences Regulatory Operations
Designation: Health Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.
What are we looking for? "15+ years of experience in delivery management, operations, or large-scale content execution, preferably in technology, Healthcare industry knowledge, or regulated content domains. 7+ years in people leadership roles, with a proven record of managing cross-functional, high-performance teams in dynamic, deadline-driven environments. Demonstrated experience managing client relationships, stakeholder communication, and meeting strict SLAs in fast-paced program settings. Strong analytical and decision-making skills with the ability to balance strategic thinking and hands-on delivery. Excellent written and verbal communication, stakeholder engagement, and cross-cultural collaboration. " •Continuous Improvement: Lead retrospectives and data-driven reviews to refine delivery methodologies, increase efficiency, and scale organizational capacity over time." •"Program Ownership: Lead end-to-end delivery of healthcare industry and prompt writing operations, including resource planning, execution tracking, and outcome measurement. Team Leadership: Manage and scale a multidisciplinary team of policy experts, prompt writers, and QA leads while fostering a culture of excellence, agility, and mission alignment. Operational Governance: Build and manage delivery frameworks, OKRs, reporting structures, and performance metrics to ensure consistent delivery quality and scalability. Client Management: Act as the primary delivery interface for internal and external clients, managing expectations, facilitating reviews, and ensuring alignment with program goals and values. SLA Management: Define, monitor, and ensure adherence to service-level agreements (SLAs), proactively addressing any risks to delivery commitments or quality benchmarks. Stakeholder Collaboration: Collaborate closely with legal, policy, product, and ML/AI engineering teams to align delivery execution with business and technical requirements. Risk & Escalation Management: Identify delivery bottlenecks, compliance risks, or content safety concerns and lead mitigation efforts with urgency and accountability.
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts