Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Resilience Quality Engineering
Good to have skills : Cloud Data Architecture, DevOps Architecture
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating knowledge resources to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
- Monitor system performance and operational stability, identifying potential risks and implementing preventive measures.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Resilience Quality Engineering.
- Good To Have Skills: Experience with DevOps Architecture, Cloud Data Architecture.
- Strong understanding of cloud infrastructure resilience principles and quality engineering practices.
- Experience in incident management and problem resolution within cloud environments.
- Ability to design and implement change management processes to support operational stability.
- Familiarity with collaboration tools and techniques for working effectively with cross-functional teams and external vendors.

Additional Information:
- The candidate should have minimum 5 years of experience in Cloud Resilience Quality Engineering.
- This position is based at our BDC6F - SEZ location.
- A 15 years full time education is required.