Event Technology Analyst – Registration and Attendee Experience

Key Responsibilities:

Event Website Development:

• Build and configure event websites and registration portals based on event requirements.

• Integrate website data with event management platforms such as MMS (Salesforce), On24, and Touchcast.

• Ensure all web builds align with compliance, consent policies, branding, and accessibility standards.

• Conduct thorough website testing and troubleshooting to resolve technical issues.

• Implement website changes, updates, and enhancements as required.

Registration & Attendee Management:

• Support the Meetings & Events Registration Lead in managing attendee registration processes.

• Troubleshoot and resolve user experience and registration issues.

• Manage waitlists, approvals, rooming lists, and attendee changes in collaboration with event owners.

• Ensure a seamless integration between the registration system and other event technologies.

Communication & Reporting:

• Coordinate the distribution of invitations, reminders, and confirmation emails.

• Generate and maintain reports on event registration metrics.

• Assist in post-event website updates, data uploads, and billing reconciliations.

• Support the creation and distribution of post-event feedback surveys.

Additional Responsibilities:

• Support special projects and taskforces as assigned.

Develop and refine best practices for web builds and attendee registration processes.

Job qualifications:

Must have

• Atleast 3 years of working knowledge of building events in Cvent or supporting Cvent registration system with complete knowledge of Cvent product Suite ( non- negotiable)

• Strong written & verbal communication skills, including advanced PowerPoint & Excel

• Excellent attention to detail

• Ability to simplify complex themes

• Proven teaming skills and ability to work with large and complex global teams

• Strong Stakeholder Management

• Experience of Change Management; Process Design / Process Improvement

Required skills:

The person in this role will need strong skills and experience in:

• Strong working knowledge and hand on experience of Cvent and its products in a project delivery or event build setting

• Experience in a cross-border role, successfully managing multiple complex projects at a global level

• Considerable experience of delivering brand, marketing and communications projects in global organizations

Outstanding communication skills

Optional skills:

• Knowledge of registration systems and project management is preferred

• Knowledge of the Travel Industry, desired

Knowledge of Mobility processes, desired