AccentureApplication Support Engineer
Required skills for this role
Epic Systems
About this role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring and collaboration with different teams to maintain system stability and support business continuity in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software lifecycle and support methodologies.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 2 years of experience in Epic Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring and collaboration with different teams to maintain system stability and support business continuity in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with software lifecycle and support methodologies.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 2 years of experience in Epic Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
How to apply
Use the official application link to contact the employer and submit your application.