AccentureApplication Support Engineer
Required skills for this role
Event ManagementServiceNow IT Operations Management (ITOM)
About this role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Continuously evaluate and improve support processes to increase operational efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
- Good To Have Skills: Experience with Event Management.
- Strong knowledge of IT service management principles and best practices.
- Ability to analyze complex system logs and performance metrics to identify root causes.
- Experience in integrating ITOM tools with other enterprise systems for enhanced monitoring.
- Skilled in incident management and problem resolution within IT operations environments.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : Event Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Continuously evaluate and improve support processes to increase operational efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
- Good To Have Skills: Experience with Event Management.
- Strong knowledge of IT service management principles and best practices.
- Ability to analyze complex system logs and performance metrics to identify root causes.
- Experience in integrating ITOM tools with other enterprise systems for enhanced monitoring.
- Skilled in incident management and problem resolution within IT operations environments.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
How to apply
Use the official application link to contact the employer and submit your application.