AccentureApplication Support Engineer
Required skills for this role
Informatica Intelligent Cloud Services
About this role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities.
- Ensure documentation of incidents and resolutions to support knowledge sharing.
- Continuously improve support processes to increase efficiency and reduce downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Experience with cloud-based data integration and management platforms.
- Strong troubleshooting skills for complex software environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with automation tools to streamline support tasks.
- Excellent communication skills to collaborate with cross-functional teams.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Informatica Intelligent Cloud Services.
- This position is based at our CDC2A - SEZ location.
- A 15 years full time education is required.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities.
- Ensure documentation of incidents and resolutions to support knowledge sharing.
- Continuously improve support processes to increase efficiency and reduce downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Experience with cloud-based data integration and management platforms.
- Strong troubleshooting skills for complex software environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with automation tools to streamline support tasks.
- Excellent communication skills to collaborate with cross-functional teams.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Informatica Intelligent Cloud Services.
- This position is based at our CDC2A - SEZ location.
- A 15 years full time education is required.
How to apply
Use the official application link to contact the employer and submit your application.