AccentureApplication Support Engineer
Required skills for this role
Infrastructure Service Management
About this role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The position demands continuous vigilance and proactive engagement to maintain system stability and support business continuity through effective problem resolution and collaboration with different teams.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong knowledge of incident management and problem resolution processes within IT infrastructure.
- Experience with monitoring tools and techniques to detect and diagnose system issues.
- Ability to analyze complex system interactions and provide effective troubleshooting solutions.
- Familiarity with service management frameworks and best practices to ensure high availability and reliability.
- Excellent communication skills to facilitate collaboration across diverse technical teams.
Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The position demands continuous vigilance and proactive engagement to maintain system stability and support business continuity through effective problem resolution and collaboration with different teams.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong knowledge of incident management and problem resolution processes within IT infrastructure.
- Experience with monitoring tools and techniques to detect and diagnose system issues.
- Ability to analyze complex system interactions and provide effective troubleshooting solutions.
- Familiarity with service management frameworks and best practices to ensure high availability and reliability.
- Excellent communication skills to facilitate collaboration across diverse technical teams.
Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.
How to apply
Use the official application link to contact the employer and submit your application.