IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Software Defined Network Implementation
Good to have skills : Network Architecture and Design
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The individual ensures that production systems and devices remain operational and accessible, while proactively managing risks associated with service delivery. Collaboration with various teams to address issues and maintain service quality is a key aspect of daily activities, contributing to the overall stability and reliability of IT services.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to align service delivery with business objectives.
- Monitor service performance and implement improvements to enhance operational efficiency.
- Facilitate communication between technical teams and management to ensure transparency.
- Support junior team members by providing guidance and fostering professional development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Software Defined Network Implementation.
- Good To Have Skills: Experience with Network Architecture and Design.
- Strong knowledge of network protocols and infrastructure components related to software defined networking.
- Ability to troubleshoot and resolve complex network issues in a production environment.
- Experience with service management frameworks and operational support processes.
- Familiarity with monitoring tools and techniques to ensure system availability and performance.

Additional Information:
- The candidate should have minimum 8 years of experience in Software Defined Network Implementation.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.