Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with vendors and service management teams is a key part of the day, working together to analyze issues and implement effective solutions that support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with external vendors to ensure timely resolution of technical issues.
- Monitor system performance and proactively identify areas for improvement.
- Support junior team members by providing guidance and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, routing, and switching technologies.
- Experience with network monitoring and diagnostic tools to identify and resolve issues.
- Ability to design and implement network changes while minimizing operational impact.
- Knowledge of security principles related to network infrastructure and data protection.
- Skilled in documenting technical processes and maintaining accurate knowledge base articles.

Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.