Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service reliability and quality. Throughout the day, they balance troubleshooting, communication, and coordination tasks to ensure smooth operation of infrastructure components and support seamless user experiences.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and maintain records of incidents, solutions, and best practices to support continuous improvement.
- Assist junior team members by sharing knowledge and providing guidance to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, hardware, and software components.
- Experience with monitoring and troubleshooting network performance and connectivity issues.
- Familiarity with infrastructure management tools and ticketing systems.
- Ability to analyze logs and system alerts to identify root causes of incidents.
- Good communication skills to interact effectively with users and technical teams.

Additional Information:
- The candidate should have minimum 2 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.