AccentureInfra Tech Support Practitioner
Required skills for this role
Network Operations & Service ManagementSD Access Operations
About this role
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Good to have skills : SD Access Operations
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner ensures smooth operation by adhering to established processes and operating models, maintaining service stability, and providing consistent quality support across various technology platforms including infrastructure, operating systems, and networks.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to enhance operational efficiency and service delivery.
- Mentor and support junior team members to foster professional growth and knowledge sharing.
- Continuously monitor and improve support processes to align with evolving business needs.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Good To Have Skills: Experience with SD Access Operations.
- Strong knowledge of network infrastructure components and service management frameworks.
- Ability to troubleshoot and resolve complex issues related to infrastructure and network services.
- Familiarity with monitoring tools and incident management systems to ensure timely response and resolution.
- Capability to work effectively in a dynamic environment, managing multiple priorities and collaborating with diverse teams.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Good to have skills : SD Access Operations
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner ensures smooth operation by adhering to established processes and operating models, maintaining service stability, and providing consistent quality support across various technology platforms including infrastructure, operating systems, and networks.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to enhance operational efficiency and service delivery.
- Mentor and support junior team members to foster professional growth and knowledge sharing.
- Continuously monitor and improve support processes to align with evolving business needs.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Good To Have Skills: Experience with SD Access Operations.
- Strong knowledge of network infrastructure components and service management frameworks.
- Ability to troubleshoot and resolve complex issues related to infrastructure and network services.
- Familiarity with monitoring tools and incident management systems to ensure timely response and resolution.
- Capability to work effectively in a dynamic environment, managing multiple priorities and collaborating with diverse teams.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.