Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Sales Force Automation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Mentor junior team members to enhance their problem-solving and technical skills.
- Drive continuous improvement initiatives to optimize system performance and support processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Sales Cloud Sales Force Automation.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level sales force automation platforms.
- Ability to work collaboratively with cross-functional teams to deliver effective solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to clearly articulate technical information to diverse audiences.

Additional Information:
- The candidate should have minimum 12 years of experience in Oracle Sales Cloud Sales Force Automation.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.