Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and performance of critical applications within a dynamic environment.

Roles & Responsibilities:
- -Responsible for SAP Architecture and SAP HANA deployment, Basis administration/Security, OS/DB Migration and technical core competencies tasks including SAP application, SAP HANA, installation, upgrades and applying Support packages and installation of add-on components.
-Experience in Cloud deliverables in SAP HEC ECS Environment in Tech-ops, SAP Cloud Connector, BTP, CTS+, IAS/IPS, Ariba, SAC, Datasphere, Success Factor, on-premises systems S4HANA, GTS, BW, SCM, MDG, GRC, EWM and Integrated many third-party applications
-Experience in Designing and setting up complete SAP System landscapes.
-Experience in Configured SLT (SAP Landscape Transformation) for real-time replication and resolved data replication issues.
-Experience with private/public cloud-based SAP implementation.
-Knowledge of SSO and SAML implementation.
-Experience in SAP Fiori implementation for S/4HANA.
-Experienced in performance tuning of SAP at System level, Database level and OS-level. Troubleshoot authorizations issues.
-Experience with various SAP components including HANA S/4, Suite on HANA, EWM, MDG, GRC, ERP and other SAP solutions
-Contributes towards system landscape strategy, including design, optimization and realization of solutions such as HA, DR.
-Experience in Disaster Recovery (DR) drills and failover activities, ensuring business continuity.
-Experience in SOAMANAGER services for web service enablement and integration scenarios.
-Experience in Client Administration: Local Client Copy and Remote Client Copy, Client Copy Using Export and Import Method, Client Creation, Client Deletion, Client Maintenance
-Experience in OpenText configuration, upgrades, archiving support
-Manage the entire lifecycle of SAP solutions, including requirements gathering, development, testing, deployment, and maintenance.
-Manage changes and releases to SAP systems, ensuring minimal disruption and maintaining system stability
-Monitor and optimize SAP business processes, identifying areas for improvement and ensuring compliance.
-Monitor the technical infrastructure of SAP systems, including servers, databases, and interfaces.
-Troubleshoot technical issues and resolve problems related to SAP systems and solutions.
-Analyze and improve the performance of SAP systems and solutions


Professional & Technical Skills:
- Experience with various SAP components including HANA S/4, Suite on HANA, EWM, MDG, GRC, ERP and other SAP solutions
-Perform Basis administrator configuration activities for new enhancements requests from business and support team.
-Experience in implementation of SAP HANA landscape with 5 Tier System replication SAP HANA Back & Restore, HANA upgrades and Maintenance
-Experience in Client Administration: Local Client Copy and Remote Client Copy, Client Copy Using Export and Import Method, Client Creation, Client Deletion, Client Maintenance
-Enhance and Support HA and DR solutions
-Efficient Transport Management and troubleshooting if necessary.
-Maintain architecture documentation, runbooks for all infrastructure and networking components
-Maintain SAP data Replication and transformation landscape
-Experience in SAML configuration for Single Sign-On (SSO) enablement.
-Experience in Installation and setup of Central Gateway for FIORI implementation
-Experience in performance tuning of SAP at System level, Database level and OS-level. Troubleshoot authorizations issues.
-Strong troubleshooting experience in connectivity issues (SMTP, RFC, HTTP, SSL certificates)
-Supported audit activities ensuring compliance with security and governance standards
-Support Go-live and post go-live operations


Additional Information:
-10+ years of experience with Basis Configuration/administration
-Proficiency in SAP technical concepts and technologies.
-Expertise in SAP system installation, configuration, upgrades (SPS/EHP), and patching activities
-Strong experience in SAP HANA administration including installation, upgrades, backup, recovery, and performance tuning
-Hands-on experience in HANA system refresh, database migration and revision upgrades
-Strong hands -on experience in SAP SaaS solution
-Managed end-to-end transport landscape (TMS), ensuring smooth deployments across DEV, QA, and PROD environments
-Strong problem-solving and analytical skills.
- Strong communication and interpersonal skills.
-Ability to work independently and as part of a team.
-Ability to manage multiple priorities and work in a fast-paced environment.
-Should work from client office in Benguluru

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