Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, ensuring that systems operate smoothly, and delivering exceptional support to users. You will engage in various activities that require analytical thinking and a proactive approach to problem-solving, contributing to the overall efficiency of business operations.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with users to gather feedback and improve service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Familiarity with ticketing systems and incident management processes.
- Understanding of basic troubleshooting techniques for software and hardware issues.
- Ability to communicate effectively with users and technical teams.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.