IRRN00016506-nfra Tech Support Practitioner

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in communication skills. Beginner proficiency in problem solving. Intermediate proficiency in customer service. Beginner proficiency in time management. Intermediate proficiency in analytical thinking.