ISSRRN0001087 - Infra Tech Support Practitioner Copy 01

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role embraces a welcoming environment where your enthusiasm for Service Desk Management will be valued and nurtured. Join us to make a meaningful impact and grow your expertise in a supportive setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate analytical thinking. Beginner customer service orientation. Intermediate time management.