ISSRRN0001032 - Infra Tech Support Practitioner Copy 04

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in this exciting journey and make a meaningful impact. • Ensure production systems are available and operating according to defined service level agreements. • Drive incident and outage resolution and maintain clear communication throughout the process. • Facilitate the restoration of service to the production environment efficiently and effectively. • Establish and maintain disaster recovery procedures to safeguard critical operations. • Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: • Beginner proficiency in Service Desk Management. • Intermediate proficiency in Service Desk Voice Support. • It is advantageous to have prior experience in relevant related skills. • Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: • Beginner proficiency in incident management. • Intermediate proficiency in customer service communication. • Beginner proficiency in technical troubleshooting. • Intermediate proficiency in process documentation. • Beginner proficiency in collaboration tools.