ISSRRN000410 - Application Tech Support Practitioner

THE WORK: Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, contributing to a culture of continuous improvement. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we cannot wait to see the impact you will make! Assist in monitoring systems and trends to enhance performance and prevent incidents. Support the tracking and facilitation of changes to production environments. Contribute to the operation of information technology production services in alignment with established protocols. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Incident Management. Intermediate proficiency in Change Management. Advanced proficiency in Problem Management. Beginner proficiency in Customer Service. Expert proficiency in Communication Skills.