0000000001 - ISSRRN000961 - Infra Tech Support Practitioner

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Voice Support, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in customer service skills. Intermediate proficiency in communication skills. Advanced proficiency in troubleshooting techniques. Intermediate proficiency in time management. Beginner proficiency in conflict resolution.