Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability of the system environment. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that maintain compatibility and optimize performance. Collaboration with different teams to align technical solutions with organizational goals is a key aspect of daily activities, ensuring seamless operation and continuous improvement of the applications.

Roles & Responsibilities:
- Expected to perform independently and become a subject matter expert.
- Required active participation and contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain high availability and reliability.
- Document configuration changes and maintain accurate records to support audit and compliance requirements.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).
- Experience in configuring and managing ServiceNow applications to support business processes.
- Strong understanding of application release management and deployment strategies.
- Ability to work with APIs and low-code platforms to customize and extend application functionality.
- Familiarity with system integration concepts and maintaining data integrity within configuration management databases.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Chennai office.
- A 15 years full time education is required.