Tech Delivery Subject Matter Expert

Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : ServiceNow Integration Hub, ServiceNow Flow Designer
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a ServiceNow Senior Developer or Technical Lead with strong IT Service Management (ITSM) experience and hands-on expertise in integrations, Flow Designer, and Automated Test Framework (ATF). The role involves owning technical delivery from design and development through testing, deployment, and production support. Candidates must be comfortable actively developing and troubleshooting solutions the Technical Lead role additionally includes technical guidance, design reviews, and coordination of development activities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements that enhance team productivity and software quality.
- Mentor junior team members to support their professional growth and integration within the team.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.

Professional & Technical Skills:
Design, configure, and develop ITSM solutions across Incident, Problem, Change, Request Management, Service Catalog, and Knowledge Management.
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, notifications, and scheduled jobs.
Build and troubleshoot inbound and outbound integrations using REST/SOAP APIs, scripted REST APIs, IntegrationHub, and MID Server where required.
Implement integration authentication, data mapping, validation, error handling, logging, retries, and reconciliation.
Create and maintain Flow Designer flows, subflows, and custom actions for approvals, fulfillment, notifications, and cross-system automation.
Develop and maintain ATF tests and test suites covering ITSM processes, service catalog functionality, and regression scenarios investigate failures and maintain reliable test data.
Translate functional requirements into technical designs, development tasks, estimates, and acceptance criteria.
Perform unit testing, support SIT and UAT, resolve defects, and validate that changes do not disrupt existing functionality.
Support deployments, release validation, production troubleshooting, and root-cause analysis.
Maintain technical documentation covering designs, integrations, workflows, test coverage, and support handover.
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist – IT Service Management (CIS-ITSM).
Experience with IntegrationHub spokes, scoped applications, and source control.
Experience supporting platform upgrades, regression automation, and enterprise-scale ITSM implementations.
Familiarity with ITIL practices and service management process improvement.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.