Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various technology platforms and environments throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to streamline incident resolution and improve operational workflows.
- Mentor junior team members to enhance their technical capabilities and support skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong knowledge of infrastructure monitoring and incident management tools.
- Experience in troubleshooting operating systems, network configurations, and application platforms.
- Ability to analyze system logs and performance metrics to identify root causes of issues.
- Familiarity with automation and scripting to improve operational efficiency.
- Excellent communication skills to interact effectively with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in Site Reliability Engineering.
- This position is based at our BDC6F - SEZ location.
- A 15 years full time education is required.