Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. The role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. This position ensures the smooth operation and stability of services by adhering to established processes and operating models, while maintaining clear communication and coordination with various stakeholders to support overall system reliability and performance.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to streamline incident management and resolution processes.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong knowledge of infrastructure monitoring and incident response methodologies.
- Experience with automation tools and scripting to improve operational efficiency.
- Familiarity with cloud platforms and container orchestration technologies.
- Ability to analyze system performance metrics and implement improvements.
- Skilled in troubleshooting complex issues across networks, operating systems, and application platforms.

Additional Information:
- The candidate should have minimum 5 years of experience in Site Reliability Engineering.
- This position is based at our BDC6F - SEZ office.
- A 15 years full time education is required.