AccentureApplication Tech Support Practitioner
Required skills for this role
Site Reliability Engineering
About this role
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of world-class systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to design effective resolutions, fostering seamless interactions and system reliability throughout daily operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system stability.
- Mentor junior team members to support their professional growth and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong knowledge of system monitoring and incident management practices.
- Experience with automation tools to streamline operational tasks and improve efficiency.
- Ability to analyze system performance metrics and implement improvements.
- Familiarity with cloud infrastructure and container orchestration technologies.
- Skilled in troubleshooting complex technical issues and providing timely resolutions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of world-class systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to design effective resolutions, fostering seamless interactions and system reliability throughout daily operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system stability.
- Mentor junior team members to support their professional growth and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong knowledge of system monitoring and incident management practices.
- Experience with automation tools to streamline operational tasks and improve efficiency.
- Ability to analyze system performance metrics and implement improvements.
- Familiarity with cloud infrastructure and container orchestration technologies.
- Skilled in troubleshooting complex technical issues and providing timely resolutions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
How to apply
Use the official application link to contact the employer and submit your application.