Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Websphere Application Server & Portal Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and reliability. Throughout the day, there is active collaboration with vendors and service management teams to analyze issues and implement effective solutions. Additionally, updating and maintaining knowledge base articles is a key part of the daily routine to enhance troubleshooting efficiency and support continuous improvement across the operational environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with external vendors to ensure timely resolution of technical issues.
- Monitor system performance and proactively identify potential risks to prevent disruptions.
- Support junior team members by providing guidance and sharing knowledge to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Websphere Application Server & Portal Administration.
- Strong knowledge of application server configuration, deployment, and troubleshooting.
- Experience in managing Requests for Change and maintaining operational documentation.
- Ability to collaborate effectively with cross-functional teams and external vendors.
- Familiarity with incident and problem management processes within IT operations.
- Skilled in analyzing system logs and performance metrics to identify root causes.

Additional Information:
- The candidate should have minimum 5 years of experience in Websphere Application Server & Portal Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.