Oracle CX Field Service

Your Role

We are seeking an experienced Oracle CX Field Service Consultant to design, configure, implement, and support Oracle Field Service (OFS) solutions.

• Configure and implement Oracle Field Service Cloud (OFS) solutions.
• Design workflows, routing plans, activity types, work zones, resources, and capacity management.
• Integrate Oracle Field Service with Oracle CX, Oracle ERP, CRM, and third-party applications.
• Conduct requirement workshops, solution design sessions, and user training.

Your Profile

• Perform system testing, UAT support, and production deployment.
• Troubleshoot application issues and provide ongoing support.
• Develop functional and technical documentation.
• Collaborate with business stakeholders, architects, and development teams.
• Support enhancements, upgrades, and continuous improvement initiatives.

• Hands-on experience with Oracle Field Service (OFS) Cloud.
• Strong understanding of: Capacity Planning, Scheduling & Routing, Work Zones, Resource Management, Activity Management, Mobility & Dispatch Console