Oracle EBS | Kolkata

Your Profile

• Act as the first point of contact for end users on Oracle EBS Finance-related issues and requests.
• Provide L1 functional support for Oracle EBS Finance modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CM).
• Analyze, troubleshoot, and resolve user issues within agreed SLA timelines.
• Escalate complex functional or technical issues to L2/L3 teams while ensuring end-to-end ownership and follow-up.
• Support finance business processes across Record-to-Report (R2R), Procure-to-Pay (P2P), and Order-to-Cash (O2C) cycles.
• Manage incidents, service requests, and user queries through ServiceNow, Jira, or other ITSM platforms.
• Maintain accurate ticket updates, documentation, SOPs, and knowledge base articles.
• Collaborate with finance users, business stakeholders, and cross-functional support teams to ensure effective issue resolution.
• Provide support aligned with European business hours and ensure high levels of user satisfaction.

Your Profile

• Bachelor's degree in Finance, Accounting, Commerce, or a related discipline.
• 3–5 years of experience in Oracle EBS Finance Support, Application Support, AMS, or Oracle Finance Functional Consulting.
• Strong hands-on experience with Oracle EBS Finance modules such as GL, AP, AR, FA, and CM.
• Good understanding of finance processes including R2R, P2P, and O2C.
• Experience handling incidents, service requests, ticket management, and user support activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Shift: CET-aligned support hours (approximately 12 PM – 9 PM IST, subject to DST changes).

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
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