US Payroll - Delivery Manager

Your Role

We are seeking for an experienced US Payroll - Delivery Manager to join our team. The successful candidate will be responsible for timely and accurate processing of employee payroll data according to the project deadlines.

In this role you will play a key role in:

• US Payroll Processing - Weekly/Bi-Weekly/Monthly and Off-Cycle Payroll Processing. New Hire, Termination, Transfer and Overpayments, Retro Processing, Good Knowledge of Time and labor and Overtime Rules
• Respond to client's queries accurately (via phone, live chat, email and case management system)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams

Your Profile

• Experience of 9 to 12 years in managing US Payroll activities.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
• Experience of maintaining data in excel, Pivot, V Look up
• Strong people management skills
• Handle complex problems raised by client and provide solution
• Handle the client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Good communication skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
• Flexible working in night shifts