Workflow Consultant

Your Role

We are looking for Workflow Consultant, and you will be responsible for designing, implementing, supporting, and optimizing business workflows across enterprise platforms such as ServiceNow (SNOW), SAP SuccessFactors (SF), and other workflow automation solutions.

In this role you will play a key role in:

• Strong understanding of workflow management and business process automation concepts.
• Experience working with: ServiceNow (SNOW), SAP SuccessFactors (SF), IT Service Management (ITSM), Salesforce, Service Request & Case Management, Workflow Automation Platforms, Business Rules & Approval Frameworks, Knowledge Management Processes
• Understanding process design methodologies and workflow governance.
• Familiarity with IT, Shared Services, and Operations processes.
• Knowledge of Agile, DevOps, and ITIL frameworks is preferred.
• Exposure to low-code/no-code automation platforms is an added advantage.

Your Profile

• 8-10 years of experience in workflow consulting, business process management, ServiceNow, SuccessFactors, Salesforce or related enterprise platforms.
• Experience supporting workflow automation, service delivery, and process transformation initiatives.
• Strong understanding of shared services operations, and enterprise workflow management.
• Experience working with global stakeholders across multiple business functions.
• Knowledge of process improvement methodologies and automation best practice.
• Familiarity with Agile delivery models and change management processes.
• Experience supporting digital workplace, employee experience, or service transformation programs is highly desirable.
• Bachelor's degree in information technology, Computer Science, Business Administration, Engineering, or related discipline.
• Master's degree in business administration, Information Systems or related fields is an advantage.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.