CapgeminiSAP S/4 Service Delivery Manager
Required skills for this role
SAP
About this role
Your Role
- Lead and manage large-scale SAP S/4HANA AMS (Application Management Services) engagements, ensuring service excellence and operational stability.
- Drive delivery governance, stakeholder management, and end-to-end ownership across SAP support and enhancement services.
- Support business growth through pre-sales, value proposition development, and add-on sales opportunities.
- Oversee cross-functional teams (100+ FTEs), resource planning, service delivery metrics, and continuous improvement initiatives.
- Ensure adherence to ITIL, Agile/Scrum practices, and maintain strong client relationships while delivering business outcomes.
Your Profile
- Total experience Required:14-16 years only.
- SAP S/4HANA AMS Delivery: AMS Leadership, Service Delivery Management, Hypercare, Support Operations.
- Business Process Knowledge: OTC (Order to Cash), STP (Source to Pay), RTR (Record to Report), Finance & Procurement.
- SAP Ecosystem: Ariba, Concur, OpenText VIM, MDG, Solution Manager (SolMan).
- Service Management & Governance: ITIL, SLA/KPI Management, Stakeholder Management, Client Engagement, Continuous Improvement.
- Leadership & Project Management: Large Team Management (100+ FTE), Agile/Scrum, JIRA, MS Project, Pre-sales, Delivery Governance.
How to apply
Use the official application link to contact the employer and submit your application.