Application Support Senior Engineer L2

Job Summary:

The Senior Engineer – L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24×7 environment.

Key Responsibilities:

• Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
• Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
• Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
• Implement patches, bug fixes, and minor enhancements in coordination with development teams.
• Monitor system performance and address potential issues proactively.
• Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
• Provide on-call support as part of 24×7 shift rotations.

Qualifications:

• 5-7 years of experience in application support or similar roles.
• Proven expertise in Linux, PL/SQL, Middleware, and APIs.
• Extensive experience in the Banking and Financial Services sector, with a focus on Channels – Retail Net Banking and Mobile Banking.

Skills:

• Excellent oral and written communication skills.
• Strong analytical and problem-solving abilities.
• Effective team collaboration and technical troubleshooting expertise.