Varicent - Senior Consultant, Managed Services - DFO&I - Customer

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Senior Consultant, Managed Services or equivalent

As an experienced Senior Consultant, Managed Services at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.
• Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.
• Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development.
• Articulate design and documentation of requirements to cover business processes
• Leverage good communication, presentation and articulation skills in both verbal and non-verbal communication.
• Communicate and collaborate with team members across locations to accomplish project goals
• Lead routine conference calls and participate in client-facing meetings, detail action items and follow through on tasks.
• Leverage knowledge of data preparation activities such as extraction, cleansing, aggregation and data analysis.
• Generate, validate, publish and deliver reports as per the business requirement
• Work on ad hoc reporting requests, maintain data quality of production and ad-hoc reports
• Respond to incident and service requests as per the defined SLAs
• Work on break-fixes and enhancement requests
• Deliver assigned work successfully and on-time with high-quality
• Develop documentation for delivered solution
• Assist in all phases of testing
• The candidate must have good troubleshooting skills and be able to think through issues and problems in a logical manner
• Prior experience on client supporting roles and issues identification and debugging would be an added advantage

The team:

Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 6- 7 years experience in Varicent (erstwhile IBM SPM) Tool v7 and above
• Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS), Support and Maintenance and Data Integration is required.
• Proficiency in writing database queries and overall knowledge of database concepts is required
• Ability to design and develop reports and dashboards as per business requirement
• Experience in –
• Creating/Modifying calculations, views, data stores in Varicent
• Reporting for different roles and titles
• Handling ad-hoc data change requests by the client
• Working with complex data structures in extracting and transforming data
• Working with data extraction from multiple databases such as Oracle, SQL Server and Teradata
• Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.)
• Programming structural data validation checks and identify data discrepancies
• Knowledge of database management tools
• Knowledge of SQL and PL/SQL
• MS Excel and Access
• MS PowerPoint

Good to Have Skills/Project Experience/Certifications:

• PLSQL experience, Databases Fundamentals, Advanced SQL

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai

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