Salesforce RCA Architect-Lead Business Transformation Architect-Sales & Services-Customer

#S&SArchitect

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled

Position Summary

Level: Lead Business Transformation Architect

As a Lead Business Transformation Architect/ Specialist Master at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you’ll do:

• Technical Leadership & Architecture
• Client Engagement & Solution Design
• Team Management & Development
• Service Delivery Excellence

The team:

Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 9+ years of overall Salesforce platform experience
• 5+ years of experience focused on Salesforce CPQ, Revenue Cloud Advance, or Lead-to-Cash / Quote-to-Cash architecture
• Proven experience leading enterprise-scale Salesforce Revenue Cloud or CPQ implementations
• Hands on experience on Salesforce Revenue Cloud Advanced (RCA) architecture and core capabilities, including Product Catalog Management, Salesforce Pricing, Pricing Procedures, Product Configurator, Approval Orchestration, Dynamic Revenue Orchestrator, Document Builder, Context Service, Business Rules Engine, and OmniStudio
• Hands-on experience with Apex, Lightning Web Components, Flow, Salesforce APIs and integration frameworks
• Experience designing integrations with ERP, billing, eCommerce, provisioning, and middleware platforms
• Ability to create architecture artifacts and communicate complex technical concepts to technical and non-technical stakeholders
• Experience leading cross-functional delivery teams in complex enterprise environments
• Bachelor’s degree in computer science, Engineering, Information Systems, or related field or equivalent practical experience

Good to Have Skills/Project Experience/Certifications

• Experience with Salesforce AI capabilities, including Agentforce, or related GenAI-enabled solutions
• Exposure to Sales Cloud, Service Cloud, Billing, Experience Cloud, or Salesforce Industries solutions
• Experience in high-tech, SaaS, manufacturing, telecom, or subscription-based business models
• Salesforce certifications such as:
• Salesforce Certified Application Architect
• Salesforce Revenue Cloud certification(s)
• Salesforce Certified System Architect

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university   

Location:

• Bengaluru/Hyderabad/Pune/Chennai