G&P - EOX CoAE - Services Assistant Manager Business Development and Account Enablement ODC - Hyderabad

Deloitte is in search of a dynamic, motivated professional with proven people development skills. You should be able to lead a sub-team in the Center of Account Excellence, supporting the most important clients of Deloitte.

Work you'll do

As a Services Assistant Manager, Business Development and Account Enablement on the Center of Account Excellence team, you will be responsible for:

• Leading a pod within the On/Offboarding Delivery Center (ODC) in alignment with the strategic vision of the firm
• Managing capacity, resourcing, and deployment across the delivery channel to support seamless delivery and service level agreement adherence
• Driving process efficiency through automation, standardization, and governance across account on/offboarding activities
• Partnering with account leaders, business leaders, and team members to deliver key activities and new service offerings
• Hiring, coaching, and developing professionals while supporting performance management, learning, recognition, and career progression

The team

Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

• 6-8 years of professional experience
• 1-2 years of experience leading people
• Experience leading client service teams
• Experience managing capacity, resourcing, and deployment for delivery operations
• Experience driving process standardization, governance, or automation initiatives
• Experience working with cross-functional stakeholders in a delivery or operations environment

Preferred:

• Master of Business Administration (MBA) and/or master’s degree in a relevant field
• Project Management Professional (PMP) certification
• Experience leading a 10-12 member client service team
• Experience managing multi-location teams

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.