Salesforce Technical - Senior Consultant, Technical Transformation - Sales & Service -Customer

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Senior Consultant, Technical Transformation or equivalent

As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint
• Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations
• End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams
• Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes
• Lead code reviews; ensure team adherence to standards; guide on customization vs configuration
• Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings
• Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets
• Prepare Gantt charts, RACII/dependency matrix; maintain project leverage with Manager
• Prepare engagement review documentation; support upsell/cross-sell in account/project
• Architect, lead, and optimize Agentforce/GenAI integrations; drive adoption of GenAI/Agentic solutions
• Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions
• Drive innovation in GenAI/Agentforce use cases; ensure best practices in AI/ML integration with Salesforce

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service

Qualifications:

Must Have Skills/Project Experience/Certifications:

• 6 - 10 years of hands-on experience in Salesforce.com
• Understand functional requirements and be able to develop technical solutions in Salesforce
• Designs using standard patterns. Should also be able to communicate this effectively
• to the team.
• Should have very good technical and problem-solving skills
• Analyze and identify gaps in functional/business requirements and should be able to
• effectively communicate this to both Business and Functional analysts
• Should be able to assess the impact on technical designs caused by changes in functional requirements
• Should be able to perform independent code reviews and execute unit tests on modules developed

Certification:

• Salesforce.com Platform Developer certifications
• Salesforce.com Domain Certifications

Good to Have Skills/Project Experience/Certifications:

• Experience in Salesforce.com Development environments (VS Code)
• Knowledgeable in Apex, Visual force, Lightning Components, Lightning Web
• Components, SFDX
• Experience with integration and configuration

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai