Anaplan - Analyst, Technical Transformation - Sales & Service - Customer

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Analyst, Technical Transformation or equivalent

As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.

Work you’ll do:

• Configure/custom build user stories, unit test, document design and deployment.
• Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity.
• Ensure quality via thorough unit testing and code coverage.
• Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams.
• Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work.
• Learn/adopt new tech stack features; understand limitations.
• Learn basics of Agentforce/GenAI modules and their configuration within Salesforce.

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 2 - 3 years of hands-on experience in consulting and/or relevant industry experience
• Proficiency in writing Anaplan logics and overall knowledge of database concepts
• Ability to design and develop reports and dashboards as per business requirement
• Experience with various data mining and business intelligence tools, such as Hyerion, SAP BPC, Cognos TM1, Tableau, Microsoft Access
• Good understanding of the planning in Sales, Operations & Finance domain
• Ability to translate from model-building in Excel to multi-dimensional technologies
• Experience participating in AGILE, Waterfall scrum sessions
• Understanding of relational database theory
• Strong analytical and communication skills
• Excellent interpersonal and collaboration skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must possess critical thinking, problem solving, and decision-making skills 

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university   

Location:

• Bengaluru/Hyderabad/Pune/Chennai

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