SPPM FQV (Fixed Term Hire)- Senior Consultant, Functional Transformation- Sales & Service- Customer

#SPPM

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Senior Consultant, Functional Transformation or equivalent (Fixed term hire)

As an experienced Senior Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
• Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis.
• Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
• Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts.
• Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs.

The Team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 6 - 9 years of hands-on experience in Software Testing
• Experience in working on SPM/SPA technologies.
• Stakeholder management, exposure to SQL, and the ability to lead defect triage while ensuring release readiness are required.
• Well versed in the preparation of Test Plans, Test Strategy, Estimations and Test Summary Reports/Dashboards,RTM
• Able to identify risks and plan for the mitigation
• Good understanding of quality assurance methodologies, Defect life cycle, and processes; Experience on Agile/Scrum based delivery; Hands on experience in performing System Integration testing, End - to - End Testing, Discrete Testing, Regression Testing,Smoke and Sanity testing.
• Ability to identify gaps in the requirements and suggest improvements; Ability to understand functional design document and create effective test scenarios leveraging different test design techniques
• Experience on any test management/defect management tool like HP ALM/JIRA/Octane
• Knowledge of MS Excel, Access & PowerPoint

Good to Have Skills/Project Experience/Certifications:

• Functional Knowledge on Sales Planning and Sales Compensation
• Knowledge of Incentive management tools like Callidus/SAPC, Anaplan, Varicent will be added advantage

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai

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