DHLAssociate Software Engineer
Required skills for this role
Oracle SQLPLSQL
About this role
Key Responsibilities
- Master Data System Support & Development
- Maintain and enhance core Master Data System components.
- Develop new features and changes using Oracle SQL, PL/SQL.
- Handle service requests, bug fixes, and small enhancements.
- Provide application support for users and downstream systems.
- Perform root-cause analysis on complex technical issues with cross-functional IT teams.
- Incident & Service Management
- Own the full incident lifecycle: investigation, workaround, fix, documentation and provide solutions.
- Track recurring issues and propose technical improvements.
- Ensure SLAs are met without excuses.
- Documentation & Knowledge Management
- Create, verify existing documentation, discard/upgrade documents. Therefore, documentation experience – is a Good to Have!
- Maintain technical documentation for modules, interfaces, and processes.
- Update knowledge base articles, troubleshooting guides, and support runbooks.
- Release & Deployment Coordination
- Prepare deployment packages and scripts (Oracle, config changes).
- Coordinate rollout with operations and project teams.
- Monitor post-release behaviour, analyse tickets, and ensure stability.
- Project Participation
- Support IT projects: new system introductions, technology upgrades, process improvements.
- Deliver technical input for solution design.
- Implement components according to project plans and coding standards.
- Internal Customer Interaction
- Handle technical queries via email and ticketing tools.
- Translate user issues into technical tasks and deliver solutions.
How to apply
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